Collateral Specialist

Company Name:
NASA Federal Credit Union
This position requires a thorough knowledge of all current documentation and forms used throughout the Credit Union; all title recording requirements in Maryland, Virginia, and the District of Columbia, and a familiarity with the practices of all other states.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Researches and responds to member inquiries
Resolves file import/export issues with vendor in coordination with Tech
Posts vehicle loan payoffs
Answers inquiries from the branches/call center pertaining to titles and scanned documents
Coordinates with title vendor on title, lien release and security interest filing issues
Contacts and responds to MVA/DMV, insurance companies and dealerships to resolve outstanding title issues
Monitors reports and completes needed follow up
Completes monthly reporting on collateral management activity
Maintains pending collateral file and follow-up procedures to secure titles
Maintains tracking on returned titles and security interest filings
Releases titles on paid loans
Prepares name change/deletion/addition to vehicle title documentation
Sends documents to storage and maintains tracking
Prepare, update and maintain reports for department
Convert repossessed vehicles titles into the name of NASA FCU
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School Diploma or equivalent. Minimum of one year of experience providing telephonic or branch customer service.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports, email and other correspondence. Must be able to speak effectively to co-workers and members and to present a professional image at all times.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Typing, 10 key calculator, telephone, personal computer, Microsoft Office Outlook, Word and Excel - intermediate
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands handle, or feel objects, tools, or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop or kneel. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
NASA FCU is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment.
Date: 2014-05-16
Country: US
State: MD
City: Upper Marlboro
Postal Code: 20774
Category: Collections - Lending

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