Connected Solutions Technician
Description JOB
Summary:
The Field Service Engineer (FSE) supports advanced and/or complex service calls for a Service territory and is directly responsible for supporting and servicing Hillrom's high level portfolio across business units (GSS, PSS, FLC).
The FSE will lead and conduct training on the entire Hillrom portfolio of products and services at the service center, territory, and area level.
Additionally, the FSE will collaborate with others to troubleshoot and resolve wireless connected network device issues as they arise as well as participate in product and system deliveries and installation projects.
ESSENTIAL DUTIES AND
Responsibilities:
Perform advanced field troubleshooting and repairs
Service electronic, hydraulic, and pneumatic equipment beyond the service manual
Repair network-related failures
Maintain computer and network equipment in a safe and functional condition post install (eg computers, peripherals, network equipment, configuration files, etc.
)
Access systems and servers related to client and company networks
Ensure availability of services to authorized users, including certifications, post install
Maintain computer and network equipment in a safe and functional condition post install (eg computers, peripherals, network equipment, configuration files, etc.
)
Perform initial and ongoing services on advanced products
Plan, schedule, and conduct services and preventive maintenance for all customers including those with no remote access
Perform complex in-field depot level repairs
Repair internal mechanical and electrical equipment components within equipment encasements
Utilize OEM service manuals
Conduct advanced field-based troubleshooting, root cause analysis, and repairs while working independently
Assess products, prepare estimates, perform cleaning and maintenance, complete service contract activities, perform preventive maintenance and between patient inspections
Mentor and train field service technicians and other FSE's as the subject matter expert on the overall duties and responsibilities EDUCATION AND
Experience:
Associate degree from a two-year college or technical school
Applicable technical or trade school training preferred
5 years working with medical devices in a hands-on environment required
SME on multiple platforms within the Hillrom portfolio preferred
CompTIA Network , MCSE or MCSA, & Security certification preferred
Experience troubleshooting on POE Switches, Servers and Hillrom Care Communications applications preferred
Experience working with FDA regulated products preferred
Previous driving/delivery experience preferred Qualifications QUALIFICATIONS AND SKILLS:
Adapts to new technologies and is comfortable with the Microsoft Office Suite of products
Ability to obtain and maintain a DOT physical card required
Ability to work independently, manage time effectively and resolve conflict
Advanced user capabilities on various electronic devices (ie PC, smart phone, tablet, etc.
), the Internet and other applications to obtain and enter information
Excellent written and verbal communication skills
Familiarity with advanced diagnostic and testing equipment
Basic mathematical skills related to calculating/analyzing weights and measures, volume, distance, etc.
Basic understanding of Microsoft Windows platforms, SQL, IIS server and associated networked systems
Basic knowledge of common network protocols / architecture (TCP/IP, IP routing, the OSI model, VLAN)
Valid driver's license and driving record that meets company and state requirement PHYSICAL REQUIREMENTS:
NOTE:
The inability to perform any of the following physical requirements does not preclude an applicant from consideration unless, following an individualized analysis, it is determined that the physical requirement is an essential job function and the applicant is unable to perform such function with or without reasonable accommodation.
Ability to perform constant sitting for up to 4 hours in combination with high levels of vibration while driving a company vehicle
Ability to lift and carry up to 65 pounds using appropriate processes, including proper safety and ergonomic procedures
Adherence to appropriate PPE and safety gear requirements as necessary in working environment
Overnight travel will be required, often with little notice Job:
Technical Service Primary Location:
United States-Maryland-Upper Marlboro Schedule Full-time Travel Yes, 50 % of the Time Posting Entity Hillrom Req ID:
21123215.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
The Field Service Engineer (FSE) supports advanced and/or complex service calls for a Service territory and is directly responsible for supporting and servicing Hillrom's high level portfolio across business units (GSS, PSS, FLC).
The FSE will lead and conduct training on the entire Hillrom portfolio of products and services at the service center, territory, and area level.
Additionally, the FSE will collaborate with others to troubleshoot and resolve wireless connected network device issues as they arise as well as participate in product and system deliveries and installation projects.
ESSENTIAL DUTIES AND
Responsibilities:
Perform advanced field troubleshooting and repairs
Service electronic, hydraulic, and pneumatic equipment beyond the service manual
Repair network-related failures
Maintain computer and network equipment in a safe and functional condition post install (eg computers, peripherals, network equipment, configuration files, etc.
)
Access systems and servers related to client and company networks
Ensure availability of services to authorized users, including certifications, post install
Maintain computer and network equipment in a safe and functional condition post install (eg computers, peripherals, network equipment, configuration files, etc.
)
Perform initial and ongoing services on advanced products
Plan, schedule, and conduct services and preventive maintenance for all customers including those with no remote access
Perform complex in-field depot level repairs
Repair internal mechanical and electrical equipment components within equipment encasements
Utilize OEM service manuals
Conduct advanced field-based troubleshooting, root cause analysis, and repairs while working independently
Assess products, prepare estimates, perform cleaning and maintenance, complete service contract activities, perform preventive maintenance and between patient inspections
Mentor and train field service technicians and other FSE's as the subject matter expert on the overall duties and responsibilities EDUCATION AND
Experience:
Associate degree from a two-year college or technical school
Applicable technical or trade school training preferred
5 years working with medical devices in a hands-on environment required
SME on multiple platforms within the Hillrom portfolio preferred
CompTIA Network , MCSE or MCSA, & Security certification preferred
Experience troubleshooting on POE Switches, Servers and Hillrom Care Communications applications preferred
Experience working with FDA regulated products preferred
Previous driving/delivery experience preferred Qualifications QUALIFICATIONS AND SKILLS:
Adapts to new technologies and is comfortable with the Microsoft Office Suite of products
Ability to obtain and maintain a DOT physical card required
Ability to work independently, manage time effectively and resolve conflict
Advanced user capabilities on various electronic devices (ie PC, smart phone, tablet, etc.
), the Internet and other applications to obtain and enter information
Excellent written and verbal communication skills
Familiarity with advanced diagnostic and testing equipment
Basic mathematical skills related to calculating/analyzing weights and measures, volume, distance, etc.
Basic understanding of Microsoft Windows platforms, SQL, IIS server and associated networked systems
Basic knowledge of common network protocols / architecture (TCP/IP, IP routing, the OSI model, VLAN)
Valid driver's license and driving record that meets company and state requirement PHYSICAL REQUIREMENTS:
NOTE:
The inability to perform any of the following physical requirements does not preclude an applicant from consideration unless, following an individualized analysis, it is determined that the physical requirement is an essential job function and the applicant is unable to perform such function with or without reasonable accommodation.
Ability to perform constant sitting for up to 4 hours in combination with high levels of vibration while driving a company vehicle
Ability to lift and carry up to 65 pounds using appropriate processes, including proper safety and ergonomic procedures
Adherence to appropriate PPE and safety gear requirements as necessary in working environment
Overnight travel will be required, often with little notice Job:
Technical Service Primary Location:
United States-Maryland-Upper Marlboro Schedule Full-time Travel Yes, 50 % of the Time Posting Entity Hillrom Req ID:
21123215.
Estimated Salary: $20 to $28 per hour based on qualifications.
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